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- How does the free 30 day trial work?
A: If you signup for a free 30 day trial, you have full use of the software and you are entitled to use as much of the storage space of the plan you signed up for as you wish. There are no restrictions during your free trial period. You will NOT be billed for the free trial period. If you have chosen to pay by credit card, your credit card will be debited for the first time on or about the monthly anniversary of your signup date. If you have chosen to pay by check, you will receive a printed invoice in the mail approximately 15 days before the first monthly anniversary of your signup date.
- How am I billed?
A: Once you sign up for eHTbackup, you will be given the option of paying by credit card or by check. You will be billed each month on or about the anniversary of your signup date for the next 30 days of service.
If you choose to be billed by credit card, your credit card will be debited automatically and you will receive a receipt via email. If you choose to be billed by check, you will receive a paper invoice in the mail approximately 15 days before each monthly anniversary of your sign-up date. Payment is due on the monthly anniversary of your sign-up date.
- Why am I being charged for more than my base plan amount?
A: There are two reasons why you may have been charged more than your base plan amount. The first reason is if you have previously purchased additional storage space or additional computers for your account. The second reason is if you have gone over the storage space that your plan is allotted. To reduce your storage space, you may want to delete files that you no longer need backed up or use the revision wizard to delete old versions of files that you no longer need.
- How do I change my billing address or credit card information?
A: To change your method of payment or your credit card information, please call us toll free at (888) 704-1618. To change your billing address, you may also login to your account at our web site and Click Manage. On this screen, you will be able to edit your user information.
- What happens if I go over the amount of storage space that I have purchased?
A: If the amount of data that you back up (after compression) exceeds the amount of storage included in your plan (plus any additional storage that you have signed up for), you will receive a notification via email approximately 7 days before the end of your billing cycle. You will be able to continue to backup and use the service uninterrupted. This 7 day period gives you the opportunity to delete files that no longer need backing up or to purchase additional storage space. If you are still over the purchased amount at the time of your next billing cycle, you will be billed for additional storage space at the rate of $0.0199 per megabyte (the equivalent of $9.95 per 500 megabytes) if you have a Home User Plan or $0.00995 per megabyte (the equivalent of $9.95 per 1 gigabyte) if you have Business Security Plan I, II or III.
- What do I do if I have a billing question that is not answered here?
A: Please call us toll free at (888) 704-1618.
- How do I cancel my account?
A: We hope that you will never need to cancel your eHTbackup online backup service account. However, if you do need to cancel your account, please contact us with your username and the reason that you are canceling. Your account will be cancelled at the end of your current monthly billing cycle. You will not receive a credit for any unused days in the current billing month.
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