A: If you lose your Encryption Key and the eHTbackup software is still installed on your computer, then you can Print your Encryption Key or Save it to a file at any time using the eHTbackup software.
If you have had a system failure and your eHTbackup software is not installed, unfortunately, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, HTBackup does not store a copy of your Encryption Key.
A: For security purposes, you cannot change your Encryption Key within the eHTbackup software. The only way to change your Encryption Key is to reinstall the eHTbackup software and then select a new Encryption Key. However, you will have to recreate your backup sets and backup all of your files again.
A: In order to maintain the highest level of security for your data, HTBackup cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.
A: Yes. HTBackup does offer a service that will save your encrypted files on CD-ROM or DVD. The charge for this service is $29.95 per CD or $39.95 per DVD.
