- How many different versions of the same file can I store?
A: You have the ability to save an unlimited number of versions of the same file. By default, the eHTbackup software is set up to save 10 versions. The software includes a sophisticated wizard that allows you to manage how old versions are handled, giving you control over your backups and over your storage space.
- Can I run out of storage space?
A: No, you can never run out of storage space. If you are using more than the storage space included in your plan (plus any additional space that you have signed up for), then you will receive an email approximately 7 days before the end of your billing cycle. You will be able to continue to backup and use the service uninterrupted. This 7 day period gives you the opportunity to delete files that no longer need backing up or to purchase additional storage space. If you are still over the purchased amount at the time of your next billing cycle, you will be billed for additional storage space at the rate of $0.0199 per megabyte (the equivalent of $9.95 per 500 megabytes) if you have a Home User Plan or $0.00995 per megabyte (the equivalent of $9.95 per 1 gigabyte) if you have Business Security Plan I, II or III.
- Can I manually start a backup?
A: Yes, you can begin a backup at any time using the eHTbackup software.
- How long will my backups take?
A: The time it takes to perform a backup will depend on the number of files you are backing up, the size of those files and the upload speed of your Internet connection. Please keep in mind that for most broadband connections, upload speed is considerably slower than download speed.
Your first backup may take hours or even days as all of the files contained in your backup set will be transmitted to the HTBackup servers. Subsequent backups will take a substantially shorter amount of time as only files created and/or modified since the previous backup need to be transmitted.
- Why is my backup taking so long?
A: The length of time it takes to backup, is dependent on the number of files being backed up, the size of those files and the upload speed of your Internet connection. Please keep in mind that for most broadband connections, upload speed is considerably slower than download speed.
Please also check to see what types of files are included in your backup sets. Make sure you are not backing up unnecessary files such as temporary Internet files. If you are backing up your Microsoft Outlook ".pst" files, keep in mind that these files can be very large and will change every time you send or receive a new email. Therefore, you may be transmitting these large files on every backup.
- What types of files should I backup?
A: We recommend that you back up important data files such as Microsoft Word and Excel documents, financial information and key databases as well as important multimedia files such as personal pictures. If you are using Microsoft Outlook, you may also want to backup your emails, contacts and calendar by including your ".pst" file in one of your backup sets.
- What types of files should I not backup?
A: We do not recommend that you backup Microsoft Windows system files, applications, and temporary files (including temporary Internet files). The eHTbackup software contains a feature that allows you to automatically exclude certain files from all of your backup sets.
- How much will my files compress?
A: Every file that is backed up will be compressed. However, the amount of compression depends on the type of file. Some files, such as Microsoft Word documents will often be compressed as much as 3:1 or 4:1. Other files such as many picture and audio files will compress very little.
- Can I setup multiple backup sets to run at the same time?
A: Yes, you can setup multiple backup sets to run at the same time. However, if you have multiple backup sets that are set at different times, please ensure that the backups do not overlap. A second backup will NOT start if another backup is already in progress.
- What happens if a backup is interrupted while it is in progress?
A: If a backup is interrupted because it was cancelled or because the Internet connection was lost, all of the files that had been backed up before the backup ended will be available to be restored. The backup will continue where it left off during your next scheduled backup or, if you manually begin a backup.
- Can I use my computer while a backup is in progress?
A: Yes. You can use your computer normally, including accessing the Internet while a backup is in progress. Backups should not significantly affect your system’s performance.
- Will a backup occur if my computer is not on?
A: No. Your computer must be on in order for a backup to occur. In addition, certain systems, especially laptop computers have varied sleep, hibernate and power save modes. Depending on the configuration of your system, eHTbackup may or may not work properly if your computer goes into sleep, hibernate or power-save modes. Please check to make sure that automated backups occur if your computer enters such a mode. If automated backups do not occur, you may have to change the mode settings or turn the feature off.
- Will a backup occur if my computer is in sleep, hibernate or power save mode?
A: Depending on the configuration of your system, eHTbackup may or may not work properly if your computer goes into sleep, hibernate or power-save modes. Please check to make sure that automated backups occur if your computer enters such a mode. If automated backups do not occur, you may have to change the mode settings or turn the feature off.
- Will a backup occur if my screen is locked or if I am not logged in?
A: Yes. You do not need to be logged into your computer for a backup to occur. You may also lock your screen.
- Can I back up a mapped drive?
A: Yes, the eHTbackup software supports the backup of mapped drives.
